Say-Do Gap
What leadership says matters versus what the organization funds, rewards, promotes, and tolerates.
9 statements · about 60 seconds
Find the gap behind team underperformance.
Capable people can miss the plan when conflicting systems shape daily decisions. This qualitative assessment names the three breakdowns behind that pattern and shows where your 30-day plan should begin.
No dollar estimate. Clear first focus.
The working premise
Your people measure the system.
01Say-Do Gap
02Decision Authority
03Operating Rhythm
Answer as your team would answer, not as you would. Your lowest cluster is where the plan starts.
JEM Premier Coaching / Executive field guide
What is the Culture Tax?
Misalignment leaves through ordinary work.
The Culture Tax is the cost spread across rework, turnover, decision delay, coordination, innovation, and execution. It rarely appears as one line item, so leaders feel the drag before they can name the pattern.
The full guide expresses that cost as a share of operating expense. This first step stays qualitative. It helps you identify the strongest signal without pretending a nine-question score can calculate a dollar amount.
Decision Authority
Whether recurring decisions have one clear owner, limited consultation, and a defined handoff.
Operating Rhythm
Whether the cadence catches problems early, assigns owners, and puts dates against decisions.
The assessment
Name the pattern before you try to fix it.
Start with your name and email, then respond to all nine guide statements on a scale from never true to always true. We will show your qualitative band and lowest dimension after your answers are recorded.
About 60 seconds
A short read on the system around your team.
First, share your name and email, then answer the questions about the Say-Do Gap, Decision Authority, and Operating Rhythm. Choose the response that best matches how your team experiences the work today.
Say-Do Gap
Decision Authority
Operating Rhythm